Earlier this week, the Ministry of Labour issued in the Official Gazette Ministerial Decision 617/2024 regarding the System of Complaints and Grievances, which is a brand new system under the Labour Law in Oman that applies to any company in Oman that has 50 employees or more. The system requires the company to have a system in place for allowing employees to challenge any decision made against them by submitting a complaint to their line manager, who must respond to this complaint within 2 working days. If the employee does not receive a response from his line manager, or if the response he receives is a rejection of this complaint, the employee has the right to submit a complaint to the actual employer, who must respond to this complaint within 5 working days.
The new system stipulates that the provisions of this system do not prejudice the right of the employee to submit a complaint to the Ministry of Labour directly, and reiterates that the employee can submit a complaint to to the Ministry of Labour if he does not receive a response from the employer or if the employer rejects the complaint.
This new system has already entered into force. You can read this decision in full in English on the link below: